Request Services
Facilities Management & Planning (FMP) provides a wide range of campus support services, from routine maintenance and repairs to event production, furniture setup, keys and access, custodial support, and specialized building services. Whether you need to report a maintenance issue, request event setup and production support, or submit another facilities-related request, use the resources below to find the correct system and submit your request.
Request Facilities Services
Submit a work order request
Log into WebTMA (成人AV Wifi or VPN required) to submit work order requests for Maintenance & Repairs, Custodial Requests, Event Production Services, Student Housing Services, and Infrastructure & Safety Requests.
Submit an event support request
Log into WebTMA (成人AV Wifi or VPN required) to submit requests for event support, including billable Event Production, Custodial Cleanup, Rentals, AV Media Event Services, Visitor Accessibility Accommodations, Special Event Parking.
Frequently Asked Questions
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How to request facilities services
Our Facilities Dispatch Team first reviews each request to ensure that all pertinent information is included. Once the request is accepted, it is assigned a work order number, and the information is routed to the appropriate trade shop for action. You will receive an email notification with the work order number, confirming that your request has been accepted. Contact our service desk anytime at 303-871-2200 for questions or to update information about your request.
Submitting a Facilities Work Order Request
- Log into Facility鈥檚 Work Order Request System, WebTMA, with your 成人AV email account. You must be connected to 成人AV's network EduRoam on campus or use 成人AV鈥檚 VPN.听
- Select a form to request campus facilities service.
- Fill and submit the form.
- To check facilities work request status, select the Request Status Browse tab to review requests made within one calendar year.
Learn more details on How-to Request Facilities Services page
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How to request facilities services for events
Log into WebTMA (成人AV Wifi or VPN required) and select Request Facilities Event Production Services to start the process of requesting facilities services for events. Read more details on How-to Request Facilities Services for Events page
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Which Services are Billable vs Non-Billable?
Not all requests are billable, to view a list of billable vs. non-billable requests, visit the Facilities website:
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What online resources do you recommend for Facilities Service Requests?
- Facilities Operation & Repair Services: www.du.edu/facilities/facilities-services
- Facilities Policies & Resources: www.du.edu/facilities/resources
- How To:
- Facilities Event Building Services: www.du.edu/facilities/services/event-set-up-production
- Large Scale Project Requests for Capital Planning (Space Management & Architect Services): www.du.edu/facilities/services/capital-planning
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What should I do if my Department鈥檚 Account Number isn鈥檛 listed in the form?
If you are requesting billable services and have issues regarding a missing or unknown budget number, please contact your department鈥檚 Budget Officer for assistance.
Other 成人AV Services
Campus Safety
Report unsecured door, flood, standing water, power outage, building fire alarms.
Telecommunications
For problems with cable, telephone, or network, Please contact IT Support.
Pioneer Access Card
External building card swipes support for damaged or lost card replacement.